Installing double glazing into your home can feel like a big investment, especially if you’ve opted for high quality windows or you live in a large property.
Whether you choose to enhance your home with windows from Zenith or another company, we’re here to help you feel comfortable in making this important purchase. Knowing your consumer rights when it comes to double glazing will help you to protect yourself and ensure you get the result you want.
If you’re thinking about investing in some new windows, take a look at this quick guide to buying double glazing.
Types of double glazing
The rights that you have as a consumer will depend on what type of double glazing you buy. If the windows are pre-made and bought off the shelf, it will be easier to cancel your order even after you’ve made a contract. However if the windows are made to measure or customised to your specifications, you’ll find it much more difficult to cancel your purchase.
If you notice a problem with your new double glazing after it’s been installed there are several laws in place to protect you and ensure you are not left out of pocket. By law, double glazing installations should be completed using ‘reasonable care and skill’, the windows should be made with materials that are ‘of satisfactory quality’, and should be ‘fit for their purpose’ and ‘as described’.
If your windows fail to meet any of these standards then the installer has breached their contract and you have the right to have the windows repaired or replaced.
Cancelling a purchase
If you make a contract with a company to have double glazing installed and the contract is made at the trader’s premises, you have no right to cancel your purchase after the order has been made. However, if the contract was made at your home, online, by fax or by post, by law you have a 14-day cooling off period during which, in specific circumstances, you can cancel your order.
How to avoid problems with double glazing
The best way to avoid any problems with a new double glazing installation and to ensure that your windows are of the highest quality, is to use a company with an established reputation and proven track record. Here at Zenith, we’re proud to say that 98% of our customers would recommend us and that we have over 40 years of experience in the industry.
What’s more, we offer a 10 year warranty on our products, so you can be confident your new windows are not only going to last, but bring the same benefits to your home (and energy bills) that we have to thousands of customers over the last four decades.